Refund policy
RETURN & REFUND POLICY
Last Updated: 19 March 2026
OVERVIEW
At Gauprapti, we deal in perishable food products. Due to their nature, we do not accept returns.
However, we provide replacement or refund only in genuine cases as outlined below.
ELIGIBLE CASES FOR REFUND OR REPLACEMENT
You may request a refund or replacement if:
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Product is damaged during transit
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Container is leaking
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Incorrect item is delivered
IMPORTANT CONDITIONS
To be eligible:
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Request must be raised within 24 hours of delivery
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Product must be unused and unopened
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A clear unboxing video (no cuts/edits) is mandatory
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Valid proof of purchase is required
👉 Requests without proper proof or after 24 hours will be rejected.
DAMAGES & ISSUES
Please inspect your order immediately upon delivery.
If you receive a damaged, leaking, or incorrect product, contact us within 24 hours so we can review and resolve the issue.
NON-RETURNABLE ITEMS
We do NOT accept returns or refunds for:
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Perishable food items (including ghee)
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Opened or partially used products
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Change of mind after purchase
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Taste, smell, or texture preferences
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Sale items or gift cards
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Delays caused by courier partners
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Incorrect address provided by the customer
EXCHANGES
We do not offer exchanges.
If your claim is approved, we will either:
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Replace the product, OR
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Issue a refund
Decision will be at our discretion after verification.
REFUNDS PROCESS
Once your request is received:
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We will review your claim
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You will be notified of approval or rejection
If approved:
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Refund will be processed within 7–10 business days
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Amount will be credited to the original payment method
CONTACT INFORMATION
Gauprapti
Survey No. 174, Behind Kanchan Stone DTC
DTC Alankapuram Road, Near Gayatri Mandir
Wadamhukwadi, Pune, Maharashtra – 412105
India
Email: support@gauprapti.com
